Returns & Exchanges
Product pages currently state easy exchanges and returns within 7 days of delivery. Terms also require eligible unused items in original condition with tags intact, unless the product page or checkout says otherwise.
Customised, intimate, or final-sale items may not be returnable.
To start a return or exchange, contact support with your order number, the item, and whether you need a size exchange or a return. There is no self-serve returns portal in the current account pages.
The return-window placeholder in Terms ([RETURN_WINDOW_DAYS]) should be aligned with the 7-day message on product pages. Until that is updated in legal copy, treat the product-page 7-day window as the storefront promise.
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