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Find answers about orders, sizing, shipping, returns, payments and more.
Popular Topics
Size & Fit Guide
Garment measurements from XS to XXL.
ReadShipping & Delivery
Free shipping over ₹999, and how delivery works.
ReadReturns & Exchanges
The 7-day window and how to request a return.
ReadOrder Tracking
Check status in your account orders.
ReadPayments & Offers
Razorpay, COD, and current offer behaviour.
ReadProduct Care
Follow the care row on each product.
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Help Categories
Shopping
Orders & Delivery
Returns & Support
Products & Care
Frequently Asked Questions
Open the size chart on the product page and compare garment measurements (bust, waist, hip, length) with a similar piece you own. Sizes run XS to XXL. Virtual try-on is only an approximate preview.
Related: Size & Fit Guide
The in-product size chart lists garment measurements in inches, for example M at 36" bust, 30" waist, 38" hip, and 40" length. Always use the chart on the product you are buying.
Related: Size & Fit Guide
The storefront does not publish a single delivery-day range for all orders. Estimates, when shown, are not guaranteed. Shipping is free from ₹999; otherwise ₹99 is added at bag and checkout. Ask support with your pincode for a current estimate.
Related: Shipping & Delivery
Yes. Checkout includes Cash on Delivery alongside Pay Online via Razorpay, where COD is offered. You pay when the order arrives.
Related: Payments & Offers
Product pages state returns within 7 days of delivery. Terms require unused items in original condition with tags, unless the product or checkout says otherwise. Customised, intimate, or final-sale pieces may be excluded. Email support to start a return.
Related: Returns & Exchanges
The same product-page message covers easy exchanges within 7 days. Contact support with your order number and the size or style you need. There is no self-serve exchange form in account yet.
Related: Returns & Exchanges, Size & Fit Guide
Email support with your order number, items, and reason. Keep tags on and the garment unused. We will confirm eligibility and pickup or drop-off steps. Account pages do not currently include a returns button.
Related: Returns & Exchanges, Contact Support
Write to support with the order number, the item, and the size or piece you want instead. Eligibility follows the 7-day exchange window on product pages and the unused/tag conditions in our terms.
Related: Returns & Exchanges, Contact Support
Sign in and open Track Order in the menu, or go to Account → Orders. Open an order for payment method and the details we have on file.
Related: Orders & Order Tracking
A fixed refund timeline is not published on the site. After a return is approved, prepaid refunds go to the original method where possible; COD may be bank transfer or store credit. Bank and Razorpay processing times then apply.
Related: Refunds
Pay Online through Razorpay: UPI, cards, net banking, and wallets. Cash on Delivery is also offered at checkout. We do not store full card numbers.
Related: Payments & Offers
Checkout does not currently have a coupon-code field. “% OFF” on cards comes from compare-at pricing. If you have a campaign code, email support to see if it can be applied.
Related: Coupons, Payments & Offers
Contact support with your order number and photos of the item and packaging. Do not use the garment if you want it replaced or refunded.
Related: Damaged / Incorrect Products
Email support with the order number, what you ordered, what arrived, and photos. We will arrange a correction, exchange, or refund under our returns terms.
Related: Damaged / Incorrect Products
There is no cancel button in the current account orders UI. Email support as soon as possible with your order number. We may accept or reject cancellation depending on fulfilment status, as orders can be declined for stock or other reasons in our terms.
Related: Orders & Order Tracking, Contact Support
Account lets you edit saved addresses for future orders. Changing an address on an order already placed is not a self-serve flow. Contact support immediately with the order number and the new address; we can only update it if the order has not shipped.
Related: Account & Profile, Shipping & Delivery, Contact Support
Use the care instructions on the product page when listed. If none are listed, handle embroidered and festive pieces gently and consider professional cleaning for structured garments.
Related: Product Care
Fabrics vary by product. Check the fabric and composition fields on the product page. There is no single fabric list for the whole catalogue.
Related: Fabric & Materials
Use Contact Support in this Help Center or the Contact Us link in the menu and footer. That opens your email app to our support address. Include your order number when you write.
Related: Contact Support
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